My client is looking for an Application Support Engineer that has experience of working on Service Delivery and possibly some 1st line IT Support as the team evolves.
You will be part of a team of ten which consists of IT Support, Network Support and Application Support.
The day-to-day duties of the role will be working on the company’s applications that run on SQL systems, duties to include data correction, trouble shooting and making sure the applications are running smoothly across the business.
There will be an introduction of Jira to the business, you will have an involvement with the on-boarding and integration of this into the business. Alongside the Management team, getting involved and being part of the introduction of ITIL Service Delivery, written policies and procedures and governance.
You will be passionate about Service Delivery and enjoy working as part of an integrated IT Operations Team. You will be immersed into and be part of a large and progressive IT Transformation, working with different teams across the business.
There is hybrid working on offer of two to three days in the office and the rest of the days working from home per week.
Skills/experience/attributes:
- Minimum of two/three years’ experience working in a 2nd Line Application Support role
- Experience of SQL
- Proficient in MS packages
- Experience of ITIL/ITSM Service Delivery
- Experience of written policies/procedures
- Strong problem solver
- Outstanding communication skills, verbal and written
- Experience of 1st line IT Support
- Experience of working to SLA’s and KPI’s
- Strong customer service experience
- Experience or knowledge of Jira would be highly desirable
- Experience of working on a ticketing system
- Strong attention to detail
- Enjoy working as part of a team and happy to share knowledge
Brand new opportunity IT Operations Manager to join a successful and fast-growing company located in Surrey.
The role will be to manage Operational staff within IT to include Service Desk, Deskside/Infrastructure Support, Network Engineers and Application Support.
You will already have demonstrable experience in a similar role where you can demonstrate your skills and experience and to assist with driving the Infrastructure and IT Support area within the business.
The right candidate will be motivated, ensuring that regular team meetings take place. The role will still involve this person to be ‘technically’ hands on, assisting with more tricky fixes and being a point of escalation, providing advice and sharing knowledge.
There is a strong emphasis on Service Delivery and ITIL or ITSM Delivery Management experience is required and you will be experienced and enjoy building internal relationships with staff members of all levels. You will have experience of writing procedures and policies and working to a governance, ensuring this is followed across the department.
The role offers hybrid working of two to three days in the office per week and the rest of the week working from home.
Experience/Skills/Attributes:
- Minimum of five years’ experience as an IT Operations Manager or similar role
- IT related Degree
- ITIL/ITSM Service Delivery experience
- Jira knowledge would be highly desirable
- Extensive knowledge and experience of; Networks, Wi-fi, servers, storage, and back up. Switches and firewalls
- IT security knowledge/experience
- Good experience of MS Servers and Active Directory policies
- Ideally worked within a larger office environment with structured processes, procedures and governance
- Ability to look at capacity management and making clear judgements and decisions
- Motivational and positive attitude
- Organised and forward thinking. Ability to plan ahead rather than just ‘firefight’
- Strong team manager with an approachable and friendly manner
- Experienced with speaking to staff members of all levels
- Strong problem solver and good at prioritising workloads
- Experience of working to KPI’s and SLA’s
- Experience working within the energy industry is desirable, but not essential
Our client is an award winning remote-first digital marketing agency that specialise in Paid Media and SEO.
Due to ongoing growth they are looking for a Senior SEO Executive to join their team that has and a good understanding of tracking through tools such as Google Tag Manager.
Working across a diverse client portfolio, you will be responsible for planning, managing and implementing SEO strategies tailored to each clients requirements and objectives.
You will be maintaining existing client relationships and cultivating new ones and your time will be spent between managing on-going clients with SEO consultancy, stand alone projects and supporting your seniors on new business opportunities.
You will need to have;
- Commercial experience of SEO, keyword research and competitor analysis.
- Able to carry out monthly health checks and highlight issues identified.
- Strong awareness of other aspects of digital marketing such as Paid Search, Display and broader media planning and buying.
- Experience of tracking/tag manager and GA4.
- Excellent organisation and communication skills.
- Good experience with reporting data.
- An understanding of planning and supporting clients with migrations, keeping SEO in mind.
- Able to drive thought leadership and develop outstanding collateral in the most appropriate format.
- Must be comfortable developing and delivering strategic presentations (both virtually and in person)
- Ability to develop strong client relationships. Builds client confidence as a trusted advisor by actively listening and understanding challenges and or roadblocks
In return they offer a fantastic benefits package including the below & a great environment to work in.
• Remote working
• Quarterly social events
• Flexi-time working
• Membership in a health cashback scheme
• Monthly £45 wellbeing allowance
• Co-working fund
• A personalised development plan
• Profit share bonus scheme paid twice a year
• Christmas Eve through to the New Year off
Our client is an award winning remote-first digital marketing agency that specialise in Paid Media and SEO.
Due to ongoing growth they are looking for a Client Service Manager that has experience within digital marketing particularly SEO on a permanent basis.
The client services manager is responsible for maintaining excellent client relationships as well as new business development and upselling to existing clients.
Working alongside the senior management team you will ensure all parties are fully aware of all aspects of the work at hand ensuring communication throughout. You will be investigating and resolving any issues that may occur being a key point of escalation for the client and team.
You will have outstanding communication skills with plenty of client communication experience and enjoy meeting clients and building relationships with them
Skills & Experience required;
- A well-rounded digital marketing skillset with a good understanding of all channels. Specifically search marketing and within that SEO, Paid Search, Display and broader media planning and buying
- Demonstrated experience in client services management, including new business development and upselling.
- Proven ability to foster strong client relationships through attentive communication and personalised interactions.
- Track record of exceeding KPIs/targets related to client retention, satisfaction, and revenue growth.
- Strong collaborative skills, capable of working effectively with internal teams to address client needs and challenges.
- Experience representing the company at events, nurturing client relationships and engaging potential prospects.
- Proficiency in utilising project management and CRM systems to efficiently manage client and new business information.
- Willingness to contribute to building the sales pipeline by identifying and qualifying leads.
- Ability to assist in outreach campaigns, utilising various communication channels for engagement.
- Must be comfortable developing and delivering strategic presentations
- Experience with and thorough understanding of the elements that underpin a successful search (SEO/PPC) campaign that increases organic search presence
- A strong knowledge and experience in Microsoft Office/Google products, particularly Microsoft Excel/Google Sheets – PowerPoint/Slides etc are also useful
- Ability to travel to/from the South-east and London area for socials and client meetings roughly every month.
In return they offer an excellent benefits package plus bonus and a rewarding work environment
An exciting permanent opportunity for a talented Head of Development/Engineering to join a highly successful and fast-growing Energy, Data and Technology company located in Surrey.
The Head of Development will provide leadership for the existing team as well as ensuring that systems meet the current and future needs of the business.
As part of a large transformation exercise, you will be responsible for running the team designing, developing and maintaining bespoke software applications and products. Managing and configuration of commercial off the shelf products to include finance systems, API management and CRM for example.
You will be a highly experienced and strategic thinking Head of Development that has gained experience within large transformations, systems and software integrations and be new product centric.
You will have a good understanding of where API’s are going, worked with 3rd party and ‘off the shelf’ suppliers and strategically driving the Development team forward.
There is a heavy emphasis on customer focus and ITIL Service Management across the business. Covering all aspects of the development lifecycle from Waterfall to DevOps and Agile.
There are multiple existing and new projects across the business to demonstrate your experience and knowledge within. You will be a strong people Manager and enjoy working collaboratively with other Heads of Departments and Team Managers to drive the business forward.
You will be based at Head Office in Surrey with the occasional need to visit other UK based offices to understand requirements and to build relationships.
Skills/experience/attributes:
- Demonstrable experience of people managing a Development/Engineering Team
- Experience of leading, strong people management and team integrations
- Experience and knowledge of working with a multitude of technologies and systems such as Salesforce, Mulesoft, C#/ASP.Net, SQL, Angular and Azure frameworks
- A strong customer focus and ITIL Service Management experience is very important
- Experience of all aspects of development methodologies from Waterfall, to Agile and DevOps
- A strategic mind with the ability to look at the bigger picture across multiple systems and software
- Sharing knowledge and interested in introducing new technologies to improve functions
- To be new product centric and have worked on a large development and systems/software transformation
- Experience of Operational Technology is highly desirable
- Experience of working within a regulated environment is desirable
- Strong communication skills, verbally, written and face to face – enjoy building internal and external relationships
- Identifying team strengths and skill sets. Up-skilling and training as new technologies are introduced
- Motivational, confident, a good listener. Ability to really drive this area of the business forward
